What does Google mean by “E-A-T.”
Going back a few years, in 2015 Google released their quality rater guidelines, as they do every year. You can actually download a copy here. It used to be a secret, but now they make it available. In this revised copy they started to talk about E-A-T, meaning: expertise, authority, and trustworthiness (as well as YMYL, which we’ll talk about later).
To make it easier to think about E-A-T, I’ve come up with what I call the 7 levels of E-A-T. By no means is this meant to be an exhaustive guide, but rather a quick aid in understanding for lay people.
There are plenty of ways to earn expertise. Chances are you’ve seen friends of yours climb the ladder of expertise in his or her own industries. A few ways to earn expertise are:
- a college degree
- an MBA, law degree, or doctorate
- a diploma from an accredited college
- a certification from a standards organization that requires an in-person test
- a certification that you can take online
- working in an industry for X number of years
- reading or writing about a topic or industry for X number of years
- researching a topic or industry
- publishing case studies
- YouTube videos
- being interviewed by another expert or journalist
Expertise can be one of those things that are very evident, such as a college degree or something that is easily challenged such as experience working for a company.
Google also mentions that some types of content (medical, legal, etc) requires a higher level of expertise, while other types of content require everyday expertise.
It is possible to be an expert on a subject, but not an authority. It is also possible to be an authority on a subject but not an expert. This is where things start to get tricky.
Let’s take a good friend of mine I’ll call him Bob. Bob is without a doubt one of the most talented PPC marketers I’ve ever come across. He is self-employed, makes a truck load of money, knows web development, user experience design, blogging, network admin, and everything in between. He is without a doubt an expert in PPC, but he is not an authority. He doesn’t write about PPC online, he isn’t an active blogger…and I don’t even think he has a website.
There are other folks online that have built tens or hundreds of thousands of followers online and have very active blogs. Then you meet them in person and they start talking and you think to yourself “this is the person everyone is following?”
One key thing to remember about authority is this: its an important element, but it shouldn’t stand on its own. If you are an authority figure, you should have either expertise or trust, preferably both.
Social media authority is another important element to look at. You hear a lot of times “She is an authority on the subject” these days or talking about “influencers.” But social media klout is easy to fake. If you go through the right channels you can fake almost any metric. Let’s look at a real authority in our industry: Rand Fishkin:
Many of these metrics alone can be easily faked, but all of them together coupled with some social proof clearly shows he is an authority in our industry.
A case study on expertise vs authority
It is possible to be an expert on a subject, an authority on a subject, or an expert and an authority on a subject.
Topic: “Photoshop Color Replacement:
Site 1: Written BY Adobe themselves. It is extensive, and you know that this is the correct answer because they actually made the tool.
Site 2: From Photoshop Essentials Blog, a site that has been around since 2006. It has been shared almost 200,000 times on social media.
Both sites do an excellent job of explaining the topic. Obviously both sites are trustworthy, but do they both have expertise and authoritativeness?
This section is pretty easy to define, as you can pretty much guess what it is all about. Here are some examples of ways your website or author should build trust:
- don’t lie, cheat, or steal from your website visitors
- don’t manipulate them into clicking
- don’t use things like sneaky re-directs (cough, affiliate links)
- cite sources (links) to other trustworthy websites, blogs or articles
- use your real name when blogging or writing about a subject
There are many other factors that could play a factor in trust such as the age of your domain name, the type of backlinks you have, the quality of your content, your SSL certificate and more.
Ok so you’ve read the above about E-A-T and you understand it, right? Now how do you implement it? If you have a gut feeling that you are ‘doing it wrong’ then you might want to rethink your marketing strategy. It is pretty simple: Google wants experts, authorities, and trustworthy people and websites. That is what they are looking for. The more of it you have, and the more of it you can prove the better chances that your site will rank better.
Case in point: Wikipedia. Why does Wikipedia rank for damn well every keyword on the planet (other than the millions of links pointed to it)? It is filled with the highest level of expertise, it redefines authority, and you can trust it. Just look at any article, and you’ll see a “talk” page that is filled with arguments about validity, trustworthiness of citations, and more. In addition to this, they reference multiple authoritative websites at the bottom of each entry.
Wikipedia redefines expertise, authority, and trust.
If you are in the business of making and/or ranking websites, it is my opinion that all websites should have the following:
- an about us page with information about your company, and who works with / for you
- a contact us page with your address, phone number, email, hours of operation, driving directions, etc
- for eCommerce or product sites, you should have a customer service page
- a functional user interface! this means mobile ready, preferably responsive
- a site that loads fast, it doesn’t need to be blazing fast but users shouldn’t have to wait for it to load
- a consistent layout with an easy to navigate menu
- site security – it is your duty to keep your website in working order. This means no malware on your site, sneaky redirects, keeping it up to date, and a valid SSL certificate.
One thing that I’ve learned over the last few years, is that our jobs as SEO’s & web consultants is to not only help our clients rank prominently in the search engines, but to help improve the quality of the web. This means discouraging shoddy content, fake reviews and testimonials, and encouraging quality content and high quality websites.
E-A-T SEO side effects
If you allow me to put my tinfoil hat on for a moment, imagine this scenario:
You have a shady website on a slow-loading server with lots of popups and content that is difficult to read.
Clearly it fails the E-A-T test for a variety of reasons, but what else happens as a result? The visitor probably only spends a few seconds on the website, and most likely bounces from the page they arrived on. Case in point: as a side effect of having shoddy “E-A-T” the visitor bounced after waiting a long time for the site to load and had a very short dwell time. Many have correlated dwell time, page speed, and bounce rate to SEO results.
My point is, upping the E-A-T ante on your website may also increase other SEO worthy parts of your website and could have a positive effect on your rankings to boot. Just a theory.
If you follow the above tips you are on the right track. Keep reading.